FREQUENTLY ASKED QUESTIONS

1. How do I place an order?
   You can do this by browsing our website, selecting the products you are interested in, and clicking the “Add to Cart” button. Once completed, click the shopping cart icon and follow the prompts to complete the checkout process.
2. Can I modify or cancel my order?
   If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but once the order enters the shipping processing stage, we will not be able to make any changes.
3. Can I track my order?
   Yes, you can track your order in real time through the tracking link in the order confirmation email. If you do not receive tracking information, please contact customer service.
4. When will my order be shipped?
   It takes 1-2 business days to process and usually ships within 3 business days. During peak periods, processing time may be longer.
5. How do I return or exchange an item?
   You can view our Return and Exchange Policy for detailed information. Please make sure to submit a return request within 7 days of receiving the item and contact our customer service team.
6. How do I get a refund?
   Refunds will be processed via your original payment method. Processing time usually takes 3-7 business days, depending on the payment institution.
7. Can I exchange or return opened cosmetics?
   For hygiene reasons, opened cosmetics cannot be returned or exchanged. Please make sure to select the products carefully when placing an order.
8. What payment methods do you offer?
   We accept a variety of payment methods, including:

Credit Card (Visa, MasterCard, American Express)
Debit Card

9. Where do you ship to?
   We currently support international delivery, and other international orders can view the available countries during checkout.
10. What if I receive a damaged item?
    If you receive any damaged items, please contact the customer service team as soon as possible so that we can provide you with a solution. Please attach photos of the damaged item to help us speed up the processing.
11. How can I contact customer service?
    You can contact customer service through the contact page.