REFUND AND RETURNS POLICY

Thank you for purchasing Snino INC. We want you to be satisfied with your purchase. If you are not satisfied with any item in your order, please follow our Return and Exchange Policy below.

1. Return and Exchange Period
   All products can be returned within 7 days of receipt. If you return the item within this period, you will be eligible for a refund or exchange.
2. Return and Exchange Conditions
   All returned items must be new, unused, and with all original tags and packaging.

For hygiene reasons, the following items cannot be returned once opened:

Unpacked items
No refund will be given if the product is returned damaged.

3. Return and Exchange Process

Contact Customer Service: Please contact our Customer Service team by email or phone with your order number and return request.

Email: help@snino.shop

Phone: (986) 336-1147
Get Authorization: We will provide a Return Merchandise Authorization (RMA) number. Please include this number when returning the item.

Prepare your return: Package the returned item with the original packaging and all accessories. Please keep your mailing receipt.

Mail Return:

Please send your return to the following address: 2705 N COLE RD–BOISE–ID–83704-5913
Waiting for processing: Once we receive your return, we will inspect it and process your refund or exchange request. The processing time is usually within 3-7 business days.

4. Refund Method
   Refunds will be processed through your original payment method. Please note that the specific arrival time may vary depending on the payment institution.
5. Shipping Instructions
   Domestic Returns: The customer is responsible for the return shipping costs unless the item is sent to the wrong item or the item is damaged. We recommend using a trackable mail method.
   International Returns: The customer is responsible for all international return shipping costs and duties.
6. Additional Information
   For any special circumstances or exception processing requests, please contact us in time and we will try our best to meet your needs.
7. Contact Us
   If you have any questions about our return and exchange policy, please feel free to contact us.

Thank you for your support of Snino INC and we hope you enjoy your shopping experience with us!